TRADING TERMS AND CONDITIONS


DISCOUNT POLICY

The Institute is committed to providing discounts to all financial members of the Institute including SONA members. If you are an Institute member, when you are making a purchase via the website make sure to log in and be verified to take advantage of the discounted prices. The standard discount will not apply to Sale stock. You will first need to register before logging in. If you are having trouble registering or logging in, please contact knowledge@architecture.com.au.


RETURNS POLICY

Purchases may be returned and exchanged for stock or a credit note provided:

  • The item is in mint condition (contract packs are unopened)
  • You show us a purchase receipt
  • The item has been purchased within the past 30 days.
Credit notes are valid for 12 months and cannot be replaced if lost.

Faulty and misbound goods will be replaced if you show us a purchase receipt.

Please note, postage charges to send replacement products will be the responsibility of the customer unless we are at fault for the quality of the product.


DELIVERY POLICY

After we have confirmed your order and payment, we will dispatch purchased items via Australia Post, within two (2) working days, subject to stock availability. We cannot accept any liability for delivery delays caused by Australia Post.

Our postal charges include a nominal handling fee.


PRIVACY POLICY

Architext as a wholly owed business of the Australian Institute of Architects adheres to the privacy policy of the Institute. This policy may be viewed and printed for reference by accessing the Institute's website www.architecture.com.au.

If you need assistance with anything on this website, including technical issues, please contact the Institute on business hours 1800 770 617
Please refer to the About Us page, or email knowledge@architecture.com.au